Last updated: 19 August 2026
Ozilite respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit ozilite.com, contact us, request pricing or support, purchase or arrange delivery of our products, or otherwise deal with us.
Because Ozilite operates from Australia and supplies customers and distributors worldwide, privacy rights may vary depending on where you live. We will handle personal information in accordance with applicable privacy laws and the commitments in this policy.
1. Who we are
Ozilite supplies automatic flameless cigarette lighters, replacement elements and related products for commercial, industrial, healthcare and secure environments.
- Website: https://ozilite.com
- Email: contactus@ozilite.com
- Telephone: +61 7 5498 9911
- Address: 1/7 Lear Jet Drive, Caboolture QLD 4510, Australia
2. Personal information we collect
Depending on how you interact with us, we may collect:
- Contact and identity details, such as your name, email address, telephone number, company or organisation and country.
- Enquiry and support details, including enquiry type, product or model of interest, comments, technical questions, warranty information and correspondence.
- Order and delivery information, such as billing and delivery details, products ordered, destination, distributor or reseller details and information needed for shipping, customs or fulfilment.
- Website and device information, such as IP address, browser type, device type, approximate location, pages viewed, referring source, dates and times of visits and cookie or similar identifier information.
- Business records, including quotations, invoices, transaction records and communications relating to our dealings with you.
Please do not provide sensitive personal information unless it is necessary for your enquiry and we have asked you to provide it.
3. How we collect information
We collect personal information directly from you when you use our website forms, email or telephone us, request a quotation, purchase products, seek technical or warranty support, or communicate with us. We may also receive information from an Ozilite distributor, reseller, service provider, delivery provider or another person involved in your enquiry or order. Some technical information is collected automatically when you use our website.
4. How we use personal information
We may use personal information to:
- respond to enquiries and provide product advice, pricing and quotations;
- process, supply, deliver and support products and replacement parts;
- refer an enquiry to an appropriate distributor or reseller;
- provide technical assistance and administer warranty requests;
- maintain customer, supplier and business records;
- operate, secure, troubleshoot and improve our website and services;
- measure website use and understand how people find and use our content;
- prevent misuse, spam, fraud or security incidents; and
- comply with legal, accounting, tax, customs, safety and regulatory requirements.
Where applicable law requires a legal basis for processing, we rely on performance of a contract or steps requested before entering a contract, our legitimate business interests, compliance with legal obligations, or your consent. We do not use website information to make solely automated decisions that produce legal or similarly significant effects.
5. Cookies, analytics and spam protection
Our website may use cookies and similar technologies that are necessary for site operation, security and functionality. We also use analytics tools, including Google Analytics, to understand website traffic and performance. Analytics providers may collect technical and usage information such as your IP address, device information and pages visited.
Website forms may use anti-spam and security services, including Google reCAPTCHA. Those services may collect device, browser and interaction information under their own privacy terms.
You can restrict or delete cookies using your browser settings. Disabling some cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies.
6. When we disclose personal information
We may disclose personal information only where reasonably necessary to:
- our employees, contractors and professional advisers;
- website hosting, email, analytics, security, IT and business-system providers;
- Ozilite distributors, resellers and service partners who can respond to or fulfil your request;
- freight, courier, customs, warehousing, payment and order-fulfilment providers;
- government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; or
- a purchaser or adviser involved in a proposed sale, merger or restructuring of our business, subject to appropriate confidentiality protections.
We do not sell personal information.
7. Overseas processing and disclosure
Ozilite is based in Australia and operates internationally. Personal information may be processed or disclosed outside your country, including in Australia, the United States, countries where our technology providers operate, and countries where an Ozilite distributor, reseller, delivery provider or customer is located. The destination will often depend on the country connected with your enquiry or order.
Where required, we take reasonable steps to use service providers and arrangements that provide appropriate privacy and security protections for international transfers.
8. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain customer and warranty records, resolve disputes, and satisfy legal, accounting, tax and regulatory obligations. Retention periods vary according to the type of record and applicable requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
9. Security
We use reasonable administrative, technical and physical safeguards intended to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
10. Your privacy rights and choices
Depending on your location and applicable law, you may have rights to request access to or correction of your personal information, request deletion, object to or restrict certain processing, request a portable copy of information you provided, or withdraw consent where processing is based on consent.
To exercise a privacy right, email contactus@ozilite.com. We may need to verify your identity before completing a request. Some rights are subject to legal exceptions, and we may retain information where required by law or for legitimate legal and business purposes.
11. Privacy questions and complaints
If you have a privacy question or complaint, please contact us using the details below. Please explain your concern and provide enough information for us to investigate. We will acknowledge and respond within a reasonable period and aim to resolve privacy complaints within 30 days.
If you are not satisfied with our response, you may contact the privacy regulator in your jurisdiction. In Australia, this may include the Office of the Australian Information Commissioner where the Privacy Act applies.
12. Children’s privacy
Our website and products are intended for organisations and adults and are not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
13. Third-party websites
Our website may link to distributor, social-media or other third-party websites. We are not responsible for the privacy practices of those sites, and you should review their privacy information before providing personal information.
14. Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with the date it was last updated.
15. Contact us
Ozilite
1/7 Lear Jet Drive
Caboolture QLD 4510
Australia
Email: contactus@ozilite.com
Telephone: +61 7 5498 9911